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If you have any enquiries regarding commissions, or any questions not answered in the FAQ below, please send me a message using the form on the right. Just fill in your name and details, and I'll get back to you as soon as I can.

 

Alternatively, you can email me (charlotte@smooshknits.co.uk).

FAQ

 

Postage

Please see the Postage page for all permutations of shipping 

costs and lead times.

 

Returns and Refund Policy

I will refund any purchase*, providing you contact me and return the item within 14 days. There should be no evidence of wear and tear, beyond that of trying on the item.

* I am unable to refund any bespoke or commissioned item.

 

Commissions

Please see the Commissions page for lots of information, or email with any specific queries.

 

How long before I receive my order?

If you are ordering an item from stock, you can choose postage to suit your needs. If you are ordering a bespoke item or a commission, I will discuss and agree timings with you in detail, as projects will take different lengths of time to make and perfect.

 

Faster Production or Delivery Times?

If you email me and discuss the exact details and timing, I am happy to do a quick turnaround, providing I am able to. I will have to charge a little extra.